Frequently Asked Questions
Everything you need to know about enhancing your home environment.
How do I know when to replace my air purifier filter?
Most Levoit air purifiers feature a Check Filter Indicator that lights up when it is time for a replacement, typically every 6 to 8 months depending on usage and air quality.
What is your shipping policy for home appliances?
We offer free standard shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days.
Can I use essential oils in my Levoit humidifier?
Essential oils should only be used in specific models that include a dedicated aroma pad or tray. Adding oils directly to the water tank can damage the unit's plastic components.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Levoit products come with a warranty?
Yes, all our products come with a standard 1-year warranty. You can extend this by an additional year by registering your product on our official website within 14 days of purchase.
How do I connect my smart device to the VeSync app?
Download the VeSync app, create an account, and follow the on-screen instructions to pair your device via Wi-Fi. Ensure your phone is connected to a 2.4GHz network during setup.